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Expert Warranty Services, LLC

  • Top performing vehicle service contract renewal and post-purchase outreach programs at no cost to you.

    Expert Warranty Services will generate service contract sales to drive new profit for you with increased customer loyalty and CSI.


    We live and breathe vehicle service contracts, providing you with an experienced, highly skilled, USA-based team representing your brand consistently and accurately.


    As your valued partner, we work with you to tailor our proven, highly effective marketing and sales process to your specific branding and customer needs. 


    We actively seek continuous improvement with a data-driven approach and your ongoing feedback.


    Whether we’re improving your current program, or building one from scratch, we always work towards perfection.

Who do we contact?

Eligible Prospects

Existing contract holders, sales and service customers we determined are eligible to purchase a service contract.

Expiring Warranties

Customers who are nearing the end of their factory or extended warranty.

No coverage

Customers who purchased (or serviced) a vehicle without a service contract (VSC).


How do we contact them?

Live Phone Calls

Direct Mail

Email

Social Media

Who benefits from our services?

Administrators

  • Generate incremental contracts / admin fees.
  • Maintain your relationship with your contract holders.

Auto / RV Dealers

  • Grow service contract, parts and service revenue.
  • Sell more vehicles.
  • Acquire more trades.
  • Improve service retention, customer satisfaction and brand loyalty.

Affinity Partners

  • Provide an additional valuable offering to your customers / members.
  • Gain a new profit stream.

What's in it for me?

More Revenue

You share in the profit from all contracts we sell from your customer base.

More Vehicle Sales

We identify car buyers in our process and send the leads to the dealer.  Service customers returning to the dealer are more likely to buy a new vehicle there.

More Trades

Sometimes customers want to sell their car before when it's coming off warranty.  We identify them and send those leads to the dealer too.

Customer Loyalty

Keep customers from defecting to other service centers when their warranty expires.  Customers whose service is covered will be happier and more likely to buy additional products and services.

Protect your customers

Protect Your Customers

Most drivers who register a vehicle receive a warranty offer via mail, e-mail, phone or text.  Many of the marketers sending those communications pretend that they are you!

Expert Warranty Services lets you educate your customers on their options available through you. We contact them as an extension of your business, and we protect your brand and reputation as if it was ours.


What happens when you don’t do this, or partner with a company that does not understand your data?


  • Unwarranted Blame: Although it's not your fault, you could still be held responsible. Your customers buy a VSC believing it’s from you and blame you when they have a problem with their contract.

  • They’re provided with misinformation, or worse, cancel the contract they purchased at the time of sale.

  • Lost Revenue: You won’t earn commissions when these companies sell VSCs to your customers.

  • Inadequate Reimbursement: You might not receive full retail, parts, and labor reimbursement for claims paid back at your dealership.

  • Claim Denials and Disappointment: Customers might be misinformed about their coverage, leading to denied claims and out-of-pocket expenses for items they believed were covered.  Chances are they will blame you!
  • Loss of Service Customers: Warranty providers might redirect your customers to other repair facilities.

  • Negative Perception: Customers with negative experiences related to claims or Vehicle Service Contracts (VSCs) may develop a poor view of service contracts and be reluctant to purchase them again.

  • Decreased Loyalty: Customers who have had bad claims experiences in your service department (even if it’s not your fault) might be less likely to return to your dealership for future service or sales.

  • Aggressive Sales Tactics: Some customers might believe aggressive phone pitches are coming from your dealership.

  • Reputation Damage: The practices of VSC companies could negatively impact your dealership's reputation and customer experience.

What measures are you taking to protect your customers from falling victim to these solicitations?

Service bays

Selling F&I in the Service Drive Doesn't Work!

Service Writers won't consistently offer Vehicle Service Contracts (VSCs) to customers on the drive or follow up.


Here's how we help!

  • Dedicated Team: A professionally trained, USA-based  concierge team solely focused on managing the VSC process.
  • Precision and Consistency: Our team contacts the right customers with the right message at the right time, and follows up diligently.
  • Allow Service Writers to Focus: Service writers can concentrate on their primary roles—writing service orders, performing walkarounds, and upselling—while we handle VSC offerings.
  • Revenue Optimization: Our team is trained to identify additional revenue opportunities, including "other vehicles" in the garage, sales and trade prospects, and customer recovery.

We understand you have options, so why us?

With over 40 years combined Vehicle Service Contract and dealership experience we have deep insights into your data, customer base, and how to improve customer retention, satisfaction and your profitability.

Whether you’re a service contract administrator, franchise or independent dealership, or another organization that works with vehicle owners we will tailor our compliant proven outreach program to your needs.

With over 40 years combined Vehicle Service Contract and dealership experience we have deep insights into your data, customer base, and how to improve customer retention, satisfaction and your profitability.

We provide:

  • Branded omnichannel communications on your behalf
  • Advanced analytics to optimize your campaigns
  • Easy onboarding process
  • Custom CRM and data processing to manage the customer lifecycle

  • Fully complaint call center team with tenure in the VSC industry
  • E-commerce customer experience - quoting to contracting available
  • Ongoing quality assurance and training for all employees

  • Highest revenue share payouts
  • Lowest cancellation rates
  • Analytics and reporting to quantify revenue generated by VSC sales and other benefits from marketing effort.

Learn more about our services!